Service Excellence

 

Companies and individuals the world over use certification as the measure against which they can be judged or selected as fit for the job. But, with so many standards out there, which are most relevant and which ones will ultimately help you in your quest to release immediate savings?

Quality Assurance: BS/EN/ISO 9001:2008

We are committed to making a real difference when helping our customers align IT with their wider business objectives. We are dedicated to improving our processes, systems and procedures on an ongoing basis to reduce costs, both within our business and those of our customers, to stay ahead of the competition.

Information Assurance: BS ISO/IEC 27001:2013

We treat Information Assurance as a business critical issue and have a security-positive environment. We deploy fundamental security principles across the business to ensure business continuity whilst minimising the impact of security threats.

IT Service Management: BS ISO/IEC 20000-1:2011

We fully understand our customers’ business requirements and always ensure we deliver innovative solutions that exceed customers’ expectations to reduce total cost of ownership. We are committed to ITIL best practice standards and adopt only the best of breed toolsets.

“SCC’s commitment to best practice is recognised and assures my confidence in the high quality managed services provided. This investment will ultimately raise the quality of services that we can deliver to our customers. It will further energise the partnership between SCC and The Trust in our joint pursuit of service excellence.” The National Trust

Environmental Protection: BS/EN/ISO 14001:2004

We operate our business in an environmentally sensitive manner and strive for continuous improvement in environmental performance.

“SCC’s certification to ISO 14001:2004 confirmed my confidence that this is a partner committed to the same high standards of environmental best practice as Centrica. The approval underlines SCC’s focus on continually improving and evolving the service excellence delivered.” Centrica

CAESER

We continually assess our business operations against Corporate Social Responsibility and the Government Agenda and ensure our methodology is passed down through the supply chain.

Sustainability: ISO 14064-1

Our sustainability approach ensures the continuous improvement of all our services and working practices. We are committed to reducing carbon emissions, reducing paper and water consumption and encouraging “green” working practices both within our own and our customers’ businesses.

Health & Safety: CHAS

We are committed to protect the health and safety of our staff, customers and partners and openly operate a two-way effective communication process. Our quest for continuous improvement sees regular opportunities for open consultation to ensure we deploy and share health and safety best practice.

Next Steps

Please contact SCC for more information using the contact details below:

 

Phone: 0121 766 7000

 

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